Noticeboard

Dr Clark has retired from the practice. Message

In Line with government advice, we are asking all our patients to wear their own face covering  (scarf, mask) if attending the surgery. We regret we are unable to provide masks due to insufficient supplies. for guidance on how to wear and make a mask, visit www.gov.uk and search "face covering". Thank you for your co-operation.  

Please do not attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self isolating.  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Subject access requests

Complaints/Suggestions

We always try to provide the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestion or are unhappy about any aspect of our service please contact the Practice Manager Mrs Rosie Bentley who will deal with the complaint according to the Practice Complaints Procedure.  We have an in-house complaints procedure to respond to patient’s grievances.

If you have a complaint, you can ask at reception for a complaint form, or you can write or telephone the Practice Manager. 

How to make a complaint

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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