YES our phone lines are busy..... We have increased capacity from 5 to 15 phone lines but you will still find our lines are engaged at times. Please use e-consult to send us a message, request an appointment or chase results. You can even use it to request a callback to book a flu jab.

Rights & Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you also have responsibilities.

We will:

    • Ensure our patients have 24-hour access to medical advice.

    • Work in partnership with you to achieve the best medical care possible.

    • Involve you and listen to your opinions and views in all aspects of your medical care.

    • Treat the prevention of disease, illness and injury as a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

    • Let us know if you intend to cancel an appointment or are running late.

    • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

    • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

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